Our Terms Of Service
While not wanting to put a damper on the enthusiasm nor the social festivities, there are several policies, procedures, and safety issues that must be followed to ensure a happy and safe night for all. These policies are listed below:
1- All vehicles owned and/or operated by Express Limo are designated as non-smoking.
2- All vehicles are thoroughly cleaned and checked for damage prior to each engagement. The client shall be responsible for any cleaning or repairs which may be required due to any act of negligence or disregard by the client or by the client’s guests. Please note: Vomiting cleaning fee is $250.00 and results in the immediate termination of the run.
3- Any time passed the arranged drop-off time will be an additional charge in 1-hour increments.
4- Express Limo cannot be held liable for items left in any vehicle. Please inspect the vehicle prior to dismissal.
5- Express Limo reserves the right to immediately terminate the job, for all parties in attendance for the use of illegal substances and /or any illegal activity by any guest in attendance. There will be no refund of any monies to the client.
A. RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched.
B. CANCELLATION OF AIRPORT SERVICE: THE FULL FARE will be charged for cancellations in the following (2) cases: I. Passenger cancels after a driver has already been dispatched. II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Express Limo At (512)774-0266. To avoid being billed as a no-show, do not leave your location without contacting our Headquarters. *You must contact us by phone.
C. CANCELLATION OF Limousines & Charter service: A minimum of 7 days notice is required for cancellation of all limousine and charter arrangements (e.g. weddings, wine tours, point-to-point reservations) to avoid the charge of the full fare plus 20% service charge. A non-refundable 35% deposit is taken on all limousine & charter arrangements.
D. Proms: All prom reservations are non-refundable and cannot be canceled.