FAQs
Find out more about our services
General Information
What services does Express Limo of Austin offer?
Express Limo of Austin provides premium luxury transportation services throughout Austin and Central Texas. Our comprehensive service offerings include:
- Corporate Travel and Executive Services
- Wedding Transportation
- Special Events and Nights Out
- Wine Tours in Texas Hill Country
- Prom Night Limousines
- Point-to-Point Services
- Customer-Directed Services
Each service is delivered with our signature commitment to luxury, punctuality, and exceptional customer care that has made us the premier limousine service in Austin, Texas.
Where is Express Limo of Austin located?
Our office is conveniently located in Austin, TX. This central location allows us to efficiently service all areas of Austin and surrounding communities in Central Texas.
What areas do you serve?
We proudly serve Austin and all surrounding areas in Central Texas. Our service range includes but is not limited to Downtown Austin, Round Rock, Cedar Park, Georgetown, Lakeway, Bee Cave, Buda, Kyle, and San Marcos. For destinations outside our standard service area, please contact us directly to discuss your specific needs.
See our service areas page for more info.
How can I contact Express Limo of Austin?
- Phone: (512) 774-4140
- Email: info@expresslimotx.com
- Website: www.expresslimotx.com/contact-us
Booking and Reservations
How do I book a limousine or transportation service?
- Online Booking: Visit our website and use our easy reservation form.
- Phone: Call our reservation specialists at (512) 774-4140.
- Email: Send your request to info@expresslimotx.com.
How far in advance should I book transportation services?
For the best availability, we recommend booking:
- Airport transfers: 24-48 hours in advance
- Corporate events: 1-2 weeks in advance
- Weddings and special occasions: 2-3 months in advance
- Proms and graduation events: 2-3 months in advance
- Wine tours: 1-2 weeks in advance
For last-minute transportation needs, please call us directly as we may be able to accommodate your request based on availability.
What is your cancellation policy?
Our standard cancellation policy is as follows:
- Cancellations made 48+ hours before scheduled service: Full refund minus a small administrative fee
- Cancellations made 24-48 hours before scheduled service: 50% refund
- Cancellations made less than 24 hours before scheduled service: No refund
For special events, weddings, and peak season bookings, a more restrictive cancellation policy may apply. All details will be clearly stated in your reservation confirmation.
Pricing and Payment
What are your rates for limousine and transportation services?
Standard Hourly Rates
- $160 per hour
- 20% chauffeur gratuity
- A 3-hour minimum applies to all hourly reservations.
How Our Pricing Works
We offer two flexible pricing options based on your trip needs:
- Hourly / As-Directed Service
Best for events with multiple stops, flexible schedules, or when you need a chauffeur on standby. Rates are billed hourly, with a 3-hour minimum. - Flat-Rate Service
Flat-rate pricing is typically used for one-way or point-to-point trips, such as travel from Austin to Dallas (or similar distances).- Starting at $300
- Includes up to 75 minutes of service
Flat rates are discounted compared to hourly pricing, often saving clients 20–40%, depending on distance and timing.
Peak Event Pricing
During high-demand events such as prom season, Formula 1 (F1), ACL Festival, and SXSW, special event rates apply due to increased demand.Major Event Rate:
- $190 per hour
- 20% chauffeur gratuity
Pricing Disclaimer
Rates are subject to vehicle availability, travel distance, service duration, date, and time. Additional fees may apply for extended service, wait time, tolls, parking, or special requests. All pricing will be confirmed at the time of booking.
Do you offer any special packages or promotions?
- Midweek corporate discount rates
- Wedding packages with complimentary champagne
- Anniversary specials with discounted rates
- Seasonal wine tour packages
- Prom night special rates
What forms of payment do you accept?
We accept most major payment methods including:
- All major credit cards (Visa, MasterCard, American Express, Discover)
- Corporate checks (with prior approval)
- Electronic payments (PayPal, Venmo)
For corporate clients, we also offer invoicing options and can set up corporate accounts with preferred payment terms.
Vehicle Information
What types of vehicles do you have in your fleet?
Express Limo of Austin maintains a diverse fleet of immaculately maintained luxury vehicles to suit any occasion:
- Luxury Sedans (Lincoln Continental, Cadillac XTS)
- SUVs (Cadillac Escalade, Lincoln Navigator)
- Stretch Limousines (6, 8, and 10 passenger options)
- Stretch SUV Limousines (14-20 passengers)
- Mercedes-Benz Sprinter Vans (up to 14 passengers)
- Party Buses (16-40 passengers)
All vehicles in our fleet are late-model, meticulously maintained, and equipped with luxury amenities.
What amenities are included in your vehicles?
Our luxury vehicles come equipped with numerous premium amenities, including:
- Plush leather seating
- Climate control
- Premium sound systems
- Mood lighting
- Complimentary bottled water
- WiFi (in select vehicles)
- USB charging ports
- Privacy partitions
- Wet bars (in stretch limousines and party buses)
- Advanced safety features
Custom amenities can be arranged upon request for special occasions.
Are your vehicles and chauffeurs licensed and insured?
Absolutely. Safety and professionalism are our top priorities. All Express Limo of Austin vehicles are:
- Commercially licensed and registered
- Fully insured with comprehensive coverage exceeding industry standards
- Regularly inspected and meticulously maintained
Our chauffeurs are:
- Professionally trained and certified
- Background-checked and drug-tested
- Knowledgeable about Austin and surrounding areas
- Committed to providing the highest level of service and safety
Service-Specific Questions
What does your airport transportation service include?
- Timely pickup from your home, office, or hotel
- Flight tracking to adjust for any schedule changes
- 30-minute complimentary wait time for domestic flights (60 minutes for international)
- Luggage assistance
- Curbside pickup at Austin-Bergstrom International Airport and Tarmac pickup/delivery as allowed by FBO facilities
- Direct route to your destination
- Professional, courteous chauffeurs familiar with airport protocols
- Luxury vehicle with amenities for a comfortable journey
Do you offer corporate transportation accounts?
Yes, we specialize in corporate transportation and offer tailored corporate accounts with:
- Dedicated account manager
- Priority booking
- Customized billing options
- Volume discounts
- Detailed reporting
- Consistent service standards
- 24/7 reservation capabilities
Contact our corporate services department to establish a corporate account for your business transportation needs in Austin.
What should I expect during a wine tour with Express Limo of Austin?
Our Texas Hill Country wine tours provide a luxurious and educational experience:
- Chauffeur service in a luxury vehicle for the entire duration (typically 6-8 hours)
- Customizable itinerary to your preferred wineries
- Knowledgeable chauffeurs familiar with Texas Hill Country wineries
- Complimentary water and soft drinks
- Wine tour amenities (glasses, ice, etc.)
- Pickup and drop-off at your location
- Flexibility to purchase and store wine during the tour
We can also arrange for lunch reservations and custom stops based on your preferences. Call us for more details.
Additional Information
Is gratuity included in your rates?
How do you ensure timeliness for important events?
We employ several strategies to ensure on-time service:
- Chauffeurs arrive 15 minutes early for every pickup
- We monitor traffic patterns and plan alternate routes when necessary
- For airport pickups, we track flights in real-time
- Our dispatch team maintains constant communication with chauffeurs
- We build buffer time into schedules for unexpected delays
- GPS tracking in all vehicles allows real-time monitoring
What COVID-19 safety measures do you have in place?
Your health and safety are paramount. Our comprehensive COVID-19 protocols include:
- Thorough sanitization of vehicles before and after each service
- Hand sanitizer available in all vehicles
- Chauffeurs follow all recommended health guidelines
- Enhanced cleaning procedures using EPA-approved disinfectants
- Optional contactless service
- Flexible cancellation policies for COVID-related issues
These protocols are regularly updated in accordance with local and federal guidelines.